We Want You to Ask Questions

We are glad to hear you have a question for us. This section contains questions frequently asked by our customers. This list will grow as you ask more questions.

The Basics

Iconthin is founded by PhDs from the University of Toronto that is dedicated to producing high-quality algae products with the goal of enhancing human health through innovative research and technology development. Unlike terrestrial plants, substance from algae requires special knowledge and processing technology to release their power. Click here to know more about us.

Astaxanthin is one of the most powerful lipophilic antioxidants yet discovered. Due to its strong anti-oxidant effects and the unique molecular structure, there are hundreds of studies have been conducted on the effectiveness and health benefits of astaxanthin. You think you know astaxanthin? or you might already taken astaxanthin? Check it here.

To the best of our knowledge, from the clinical trials using double-blind randomized controlled method, no side effects were reported at our recommended dosage (two AstaDaily per day).

Besides the health benefits, we receive and record customers reporting "side-effects" from time to time, but none of them are statistically significant and no placebo or control method were used. These side-effects are list below with estimated percentage of customers: increased bowl movement (~4%); red stool (~1%);  Irregular menstruation cycle (~0.1%); gain in weight (~0.05%).

Easy-peasy! Use the code you received by putting it into the discount code box at checkout, and the total should update automatically. 

You can login here to find your order history using your account email.

AstaDaily

Common questions about Iconthin AstaDaily are here.

It is recommended that you take two (2) capsules daily, preferably with a meal.

One bottle contains 60 capsules and it will last 30 days if you take 2 capsules (recommended dosage) per day.

Improving your skin, heart, and eye health is important in the long run. The benefits you feel—happier mood, maintained energy—are just bonuses when it comes to improving your long-term health. While many people feel a difference within 1-2 weeks, some don’t notice any difference and that’s okay. It’s what’s happening inside that counts.

Astaxanthin is the only carotenoid that can cross blood-brain barrier. By the time it reaches neurons—the cells in your brain that signal mood—it’s already helping your heart cells, skin cells, and more. So, be sure, it works.

It's designed for people in their 30s-50s. It doesn’t mean that it can’t help those outside that range. Theoretically, AstaDaily is suitable for anyone who is above 25 years of age and is looking to slow down the aging process or feel healthier.  

If you have a concern, we suggest checking in with a physician first and be sure it meets your specific needs.

For decades, mainstream vitamins have been formulated with low-cost ingredients. The resulting products are not only less effective but also harmful (considering the preservatives & fillers that go in).

At Iconthin, we put quality and efficacy above all. We use obsessively researched nutrients, in forms and dosages identical to those found in clinical studies. We use no traditional fillers and preservatives. Our ingredients aren’t cheap. Purchased separately, they would cost $100/month.  Astaxanthin alone would cost you $25. But our scale, our technology, and our direct-to-consumer model allows us to deliver everything your body needs in a single bottle for $48/month, or even less than $1.4 per day if you go for the 6 months pack.

Keep your bottle in a cool, dry place out of direct sunlight. Use our easy-to-carry pillbox and refill it every three days to stay on track.

The daily dosage of nutrients in AstaDaily are packed in 2, size 12 Oval gelatin softgel capsules (15mm x 10mm).

Please consult your healthcare provider before use if you are using blood-thinning medication such as prescription Heparin or Warfarin (Woumadin®). Allow 2-3 hours of separation between your prescription medication and AstaDaily.

We bring transparency to our customers and we want you to make the decision based on science and data.

Each batch of our products is tested for identity, purity, strength, and composition to ensure that we stay true to what’s claimed on the label. Not just internal tests, we rely on one of the largest third-party testing companies to test each batch, for heavy metals, pesticides residue, microbes, and other contaminants, ensuring levels fit for top quality products. We also meet safety benchmarks prescribed by the FDA’s current Good Manufacturing Practices.

By law, the FDA does not approve dietary supplements, but Health Canada does. At Iconthin, we follow regulatory requirements from Health Canada for dietary supplements.

Each product is licensed with an eight-digit Natural Product Number (NPN) which is accessible by the public through the Health Canada's database. These regulations require testing to ensure identity, purity, strength, and composition, ensuring the integrity of what’s written on the label. Iconthin also uses a third-party lab to test each batch for heavy metals, microbes, pesticides residue, and other contaminants, ensuring levels deemed safe by regulations.

Yes, AstaDaily should be safe for those with soy or seafood allergies since it doesn't contain any allergan. Yet we'd suggest checking with your health care provider to ensure your safety needs are completely met.

Iconthin AstaDaily only uses Non-GMO ingredients.

Iconthin AstaDaily is formulated without dairy, gluten, nuts, or sugar.

The bottles and caps are made up of 100% recycled plastic.

The active ingredients in the softgel are perishable if they get exposed to light and air. We coat the softgel with caramel to keep it fresh and active.

You should only take the recommended dose - 2 caps per day. If you accidentally take more than the recommended dose, there shouldn't be a toxicity concern, but vitamin overdose can occur. Overdose can happen when you take more than the recommended amounts of supplements or multiple supplements with the same ingredients. We'd suggest checking in with your health care provider in this event.

No. The ingredients and dosages used in AstaDaily should not interfere with birth control, but we'd suggest checking in with your health care provider to ensure your specific needs are being met

Shipping

Everything about shipping is here. If you can't find an answer, contact us now.

The normal processing time for an order is 1-3 days. The shipping time depends on regions and shipping methods. Contact us through Live Chat for details.

The default method used by Iconthin is Expedited Parcel service by Canada Post. Whether you choose Economy Shipping or Express Shipping, your order will be subject to the processing time of 1-3 business days in our warehouse before shipping, unless otherwise noted on the product page.

Bottles are shipped in kraft mailers made from 100% recycled material.

We'll send you an email once you have placed your order. You will receive another follow up email with your tracking link once the order leaves our fulfillment center.

If, for any reason, that email goes missing you can always find your tracking link and delivery info on your account page. And our team is on standby should the order take a detour in transit.

We currently only ship to the United States and Canada, but we hope to open up deliveries to more international locations in the future. Make sure you subscribe to the mailing list to be notified when we start shipping to your corner of the world.

Every time you place an order, you can use a new shipping address or previous addresses stored in your account. You can always update your billing information at check out.

Just shoot us an email at customercare@iconthin.com. We’ve got you covered.

Returns and exchanges

We accept returns of unopened products up to 30 days after the date of purchase. Opened or used products are not within our return guidelines. If you would like to make a return request, please email customercare@iconthin.com with your order number, the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps.

Just shoot us an email at customercare@iconthin.com with your order number and we will walk you through the steps for shipping back.

Other questions

Please do not hesitate to let us know if you have any questions or concerns.